EMCI Wireless Customer Testimonials
You read the slogans that companies brandish as part of their marketing campaigns on promotional materials and letterheads. On October 5, with the system back in full operation I reflected on the message across one of the Motorola vehicles at their basecamp “helping people be their best in the moments that matter most”. The MSC, MERT, and EMCI Wireless in coordination with the County and State ESF2 resources helped Lee County radio system operations when it mattered most. It wasn’t just a slogan. It wasn’t by chance. I witnessed a fulfilled commitment. Motorola’s approach to public safety communications from system management, system restoration, and subscriber support was second to none.
Paul Filla
Technical Services Manager
Lee County Florida Public Safety
In October of 2020, we were less than three months away from hosting Super Bowl 55 in Tampa, and our on-site communications needed a serious upgrade. We had been borrowing radios from a local law enforcement agency during events and were experiencing several issues that we knew would not be tolerable under the extreme demands of the Super Bowl. So, after considering several providers, we selected EMCI Wireless to partner with to provide the sophisticated solution our problems required. We selected EMCI because of their technical capabilities, their track record of successful installations and their strong relationship with Motorola Solutions.
We collaborated with EMCI Wireless and Motorola to design a system that would provide 12 trunked talk paths using 6 digital repeaters that were placed to maximize coverage throughout Raymond James Stadium. This system allowed us to divide 300 portable radios into 16 different talk groups, allowing multiple departments to talk amongst themselves simultaneously. We also included a feature that allows us to establish an “all call” should the need arise to communicate instantly with all 300 users, no matter which talk group they are on.
We were under a very tight timeline which meant EMCI would have to secure both the end user and infrastructure equipment, apply for and obtain the required FCC licenses, as well as stage, program, install and optimize the system with enough time left to train the users all before the Super Bowl. They met our deadlines, and we were using the new system to coordinate all the personnel and functions required to host the greatest sports event in the world. To ensure things went smoothly, EMCI went the extra distance by providing two on-site engineers to handle any technical issues that may arise during the event. Our relationship with EMCI and Motorola continues as we look to them to help us maintain the system and make additional enhancements as our needs grow.
Brandon Flynn
Security & Parking Manager
Tampa Sports Authority
We simply needed to upgrade some of our older radios and needed more for other departments. EMCI came through for us. So glad we did not have to order online or from an out of state vendor. Great service! Chris Yates has been amazing to work with keeping us up with everything from inception to delivery. He’s a real asset to your company. Remember people buy from people and not from companies!
Larry Howell
Chief Pastoral Officer
Family Worship Center Lakeland
Large operation including Linked Capacity Plus system, XPR 3000, XPR7000, MOTOTRBO R7 portable radios and SL3500e portable radios – “Trip always is very accommodating“
Paul Hissa
Facilities Supervisor
BayCare Health System
We use the radios for the buses. The old radios we had were not clear at all. We called EMCI, a tech came out to fix the tower & recommended we upgrade our radios. We love how clear radio communications are now.
Trayce Daniels
Hardee County School Board – Transportation
EMCI has always been very helpful when I have contacted the company, no issues!
Mindy Brummett
Carroll Engineering Company
We like the quality Motorola products EMCI Wireless provides and the 24-hour service they back their products and services with.
Allen Lewis
Polk County Public Schools
We initially found EMCI because our company was having trouble with our radio repair. Josh immediately got us set up and we have been using EMCI for all of our radio repairs since. If there is ever an issue, it is immediately resolved and done so with professionalism.
Lindsey Faunce
Ag-Tronix, Inc.
EMCI Wireless has been a big help in providing our company with two-way communications solutions. Chris Alford and Mackenzie have taken great care of us and have always been extremely helpful and attentive to our needs. Great customer service and quality products.
Charles Fraga
Sloppy Joe’s Bar
The response time and service is always fast and reliable. EMCI is always working to solve the issue. Our radio helicopters had issues hitting the ASR. Multiple issues with codeplug being so old on the helicopters, EMCI fixed them all. Getting all our radios tuned by EMCI is very helpful.
Joshua Hanchey
Lee County Sheriff’s Office
I have utilized your services for several years and I have always had a pleasant experience.
James Nelson
Director, Security
Vero Beach Museum of Art
APX8000, APX8500, APX4000 Maintenance and repair – “Services were completed ahead of schedule. The entire EMCI Wireless team was efficient throughout the entire process. Will most likely use EMCI Wireless in the future for other radio PMs. Service was excellent.”
Alex Gutierrez
IT Manager
Homestead Police Department
XPR 3500, FCC Licensing, accessories – “Josh has been very helpful through the purchasing process, install/set-up as well as making sure we have the proper licensing necessary for our radios. He is quick to respond to emails or calls. The professional service and communication of EMCI Wireless is great.“
Tim Leeseberg
Director of Safety and Security
The School Board of Highlands County
Luke returns calls promptly, always has a solution or finds one. Outstanding customer service by EMCI’s rep, Luke Tucker.
Alan Montgomery
Chief of Security and National Training
Indian River State College – Security
We have been a customer of EMCI for years. We have had several hurricanes (2004, 2017, 2023) during which they have been a phone call away. They have gone through great effort to ensure our ability to communicate not only within the agency but also with other agencies that have responded to assist us. EMCI is a company that goes beyond the sale of a product. They become a partner in ensuring we have the reliability we need to serve our community.
Colonel James Vitali
DeSoto County Sheriff’s Office
