In addition to earning Motorola’s Elite Specialist service provider title, EMCI holds industry recognized certifications such as a Certified Service Center and various Electronics Technician Association, Intl. standards.
Ecosystem Solutions Partner
We are proud to announce that we are Motorola Solutions’ Ecosystem Solutions Partner!
Safety is the prerequisite for possibility. It’s the constant that empowers people to confidently move forward. It’s the foundation on which everything else is built.
Motorola Solutions is solving for safer — safer communities, safer schools, safer hospitals, safer businesses — safer everywhere. They build and connect technologies to help protect people, property, and places, enabling critical collaboration between public safety agencies and enterprises for a proactive approach to safety and security.
Solutions Platinum Channel Partner
Motorola Solutions is the leading provider of mission-critical two-way radio communications to commercial businesses and public safety agencies worldwide.
Service Elite Specialist
We are an authorized Motorola Service Center (Now Service Elite Specialist). We have our own factory-trained staff of experienced service professionals who are totally committed to keeping your system performing at peak efficiency. We utilize the latest test equipment and maintain an extensive inventory of factory original parts.
The Service Elite Specialist is the highest level of service relationship. It represents the greatest level of Motorola/Servicer agreement and interdependence. Motorola Servicers who attain this level have demonstrated consistent capabilities in performance, personnel, and commitment to Motorola products and services.
Certified Service Center
The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs, and to provide a standard for professional service firms that desire to offer outstanding customer service.
Showing our customers that we mean business!
Becoming a Certified Service Center demonstrates to our customers, and the whole industry, that customer service and satisfaction are paramount to our service center. It let your customers know that they are guaranteed high quality. Our service deserves to be recognized, so take your business one step beyond the rest.
Certified Service Center (CSC) status places our business in the elite network of service centers that consumers turn to for quality assurance. Our business will be listed in the CSC directory – to be distributed to industry and consumers, as well as being listed on Consortium Members web sites.
What’s Involved?
To attain Certified Service Center status, a service center must comply with specified requirements determined by representatives of all facets of the service industry.
Certification Requirements:
- Facility Service Capability
- Code of Conduct
- Appropriate Test Equipment and Tools
- Customer Service and Warranty Policy
- Management Skills
- Technician Certifications
- Licensing and Insurance
- Professional Appearance
Certified Service Center
In cooperation with Motorola, ETA offers both basic and advanced certifications for Motorola Technicians and Service Stations. Motorola would like for the technicians to take the basic electronics Associate CET exam. Many techs are also choosing to take the full journeyman level CET by taking either the WCM or USMSS certification and others have gone on to attain Senior or even Master level CET certification.
Avtec Certified Partner Program
Avtec has developed trusted technology for mission-critical communication centers across a wide range of industries. With the fourth generation Scout family of dispatch solutions, Avtec offers a trusted, flexible platform designed to adapt and scale to any environment. As a trusted partner, we are a part of Avtec’s Certified Partner Program, and have completed extensive training and technical onboarding to achieve the highest level of certification. We are devoted to identifying the best products and services to support your business success.
